Returns & Exchanges
At ColDesi, we are committed to providing high-quality equipment and supplies for your custom apparel business. If you are not completely satisfied with your purchase, our streamlined return process ensures a quick resolution so you can get back to production.
Request Authorization
Contact our customer support team within 30 days of receipt to obtain a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the items in their original packaging, including all manuals, accessories, and a copy of your RMA form.
Ship to ColDesi
Affix the provided shipping label or send the package to our designated returns center using a trackable shipping method.
Inspection and Refund
Once our technicians inspect the returned items, we will process your refund or store credit within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing